Last updated: 17 October 2026
1. Introduction
Erada Digital Solutions (“Erada Digital”, “we”, “us” or “our”) runs the website eradadigital.com and the learning platform learn.eradadigital.com (together, the “Sites”).
This Privacy Policy explains what personal information we collect, why we collect it, how we look after it and what choices you have. It applies when you visit our Sites, contact us, or create an account and take courses on our learning platform.
By using the Sites, you agree to this policy. If you do not agree, please do not use the Sites.
2. Information we collect
Information you give us
- Enquiries: when you fill in our contact form or email us, we collect your name, email address and message, and, if you choose to give them, your organisation, phone number and the type of help you need.
- Learning platform accounts: when you sign up at learn.eradadigital.com, we collect your name, email address, username, password (stored in encrypted form) and the language you choose. You may also add optional details, such as your city, to your profile.
- Course activity: courses you enrol in, your progress, quiz answers and scores, completion dates and certificates issued to you.
Information collected automatically
- Usage data: your IP address, browser and device type, pages visited, time spent and the website that referred you. This comes from our server logs and, where used, analytics tools.
- Cookies: small files stored on your device. See section 5.
What we do not ask for
Our health courses give general information. We do not ask about your health, HIV or TB status, or any medical history, and quiz questions test knowledge only. Please do not share personal health details in messages, profile fields or forum posts.
3. How we use your information
We use your information to:
- reply to your enquiries and discuss your requirements
- create and manage your learning account, save your progress and issue certificates
- send you messages about your account or courses, such as password resets and enrolment confirmations
- understand how the Sites are used and improve our courses, content and services
- keep the Sites secure and prevent misuse or fraud
- meet our legal obligations
We will only send you newsletters or updates about our services if you have agreed to receive them. You can stop them at any time.
4. Sharing your information
We do not sell, rent or trade your personal information.
We share it only in these limited cases:
- Service providers who help us run the Sites and our business, under confidentiality terms. These include our web hosting provider (Bluehost, with servers in India) and our email provider (Google Workspace).
- Your organisation: if your organisation enrolled you in a private course it arranged with us, it can see your progress, scores and completion for that course.
- Legal reasons: when the law, a court or a government authority requires it, or when it is needed to protect the rights, safety or property of Erada Digital, our users or others.
- Business transfer: if our business is merged, sold or restructured, your information may move to the new owner under this same policy.
5. Cookies
We use cookies that the Sites need to work, such as keeping you logged in to the learning platform and remembering your language.
You can block or delete cookies in your browser settings. If you do, some parts of the Sites, including logging in to courses, may not work.
6. How long we keep your information
- Enquiries: up to 24 months after our last contact with you.
- Learning accounts and course records: for as long as your account is active. If you do not log in for [3 years], we may delete your account. You can ask us to delete it sooner (see section 10).
- Certificates: we keep a record of certificates issued so they can be verified, unless you ask us to delete it.
- Server logs: usually for no more than [12 months].
We may keep information longer only where the law requires it.
7. Security
We use reasonable technical and organisational safeguards to protect your information, including secure (HTTPS) connections, encrypted passwords, role-based access and regular backups. However, no method of sending or storing information online is completely secure, so we cannot guarantee absolute security.
If a data breach affects your personal information, we will inform you and the relevant authorities as the law requires.
8. Links to other websites
Our Sites and courses link to other websites, such as government health portals, helplines and LinkedIn. We do not control those sites and are not responsible for their privacy practices. Please read their privacy policies before sharing information with them.
9. Children
Our services are intended for people aged 18 and above. Young people under 18 may use our learning platform only with the consent and guidance of a parent or guardian. We do not knowingly collect personal information from anyone under 18 without that consent. If you believe a child has given us information without consent, please contact us and we will delete it promptly.
10. Your rights
Under India’s Digital Personal Data Protection Act 2023, you have the right to:
- know what personal information we hold about you and how we use it
- correct or update inaccurate or incomplete information
- ask us to delete your information when it is no longer needed for the purpose it was collected
- withdraw your consent at any time. This will not affect anything we did before you withdrew it, but we may no longer be able to provide some services, such as your learning account
- nominate another person to exercise these rights for you if you die or become unable to do so
- raise a grievance with us, and if you are not satisfied with our response, complain to the Data Protection Board of India
To use any of these rights, email us at the address below. We will reply within [30 days].
11. Changes to this policy
We may update this policy from time to time. We will post changes on this page and update the “Last updated” date. If the changes are significant, we will also tell registered learners by email or on the learning platform.
12. Contact us
For questions, requests or complaints about this policy or your personal information, contact our grievance contact:
Erada Digital Solutions
14, Indra Park, New Delhi, India
Email: info@eradadigital.com